Job Advert: Service Manager

Are you a proactive and organised individual with a passion for delivering exceptional service? Join our team at H2Y Help Solutions Ltd as a Service Manager and play a key role in ensuring the highest standards of quality and customer satisfaction.

Responsibilities:

• Oversee the delivery of support services to clients, ensuring adherence to service agreements and quality standards.
• Manage operational staff, including recruitment, training, and performance management.
• Develop and implement service schedules, ensuring efficient allocation of resources and timely completion of tasks.
• Address client inquiries and concerns in a professional and timely manner, resolving issues to the satisfaction of all parties involved.
• Monitor service performance metrics and implement process improvements as needed to enhance operational efficiency and effectiveness.
• Collaborate with senior management to develop and implement strategies for business growth and client retention.

Requirements:

• Previous experience in a similar role, preferably in the facility management or service industry.
• Strong leadership and communication skills, with the ability to motivate and inspire teams to achieve goals.
• Excellent organisational and time management abilities, with a keen attention to detail.
• Proven ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• Knowledge of relevant industry regulations and best practices.
• Bachelor's degree in business administration or a related field (preferred).

Benefits:

• Competitive salary and benefits package
• Opportunity for professional development and growth
• Positive and supportive work environment
• The chance to make a real difference in the lives of our clients

If you are passionate about providing excellent service, thrive in a dynamic environment, and are looking for an opportunity to make a positive impact, we want to hear from you! To apply for the Service Manager position at H2Y Help Solutions Ltd, please submit your resume and cover letter to careers@h2yhelp.co.uk. We look forward to welcoming you to our team!

Job Advert: Operations Manager

Are you a strategic thinker with a knack for problem-solving and process optimisation? Join our team at H2Y Help Solutions Ltd as an Operations Manager and lead our efforts to deliver exceptional support services to our clients.

Responsibilities:

• Oversee all operational aspects of the business, including staffing, resource allocation, and process optimisation.
• Develop and implement operational strategies to enhance efficiency, productivity, and customer satisfaction.
• Collaborate with department managers to develop and implement standardised processes and procedures.
• Monitor key performance indicators and implement performance improvement initiatives as needed.
• Manage relationships with vendors and suppliers to ensure timely delivery of goods and services.
• Stay abreast of industry trends and developments to identify opportunities for business growth and improvement.

Requirements:

• Proven experience in operations management, preferably in the facility management or service industry.
• Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals.
• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.
• Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.
• Bachelor's degree in business administration, operations management, or a related field (preferred).

Benefits:

• Competitive salary and benefits package
• Opportunity for professional development and growth
• Positive and supportive work environment
• The chance to contribute to the strategic growth of the company

If you are a results-oriented professional with a passion for excellence and a drive to succeed, we want to hear from you! To apply for the Operations Manager position at H2Y Help Solutions Ltd, please submit your resume and cover letter to careers@h2yhelp.co.uk. Join us in making a difference and helping our clients achieve their facility management goals!

**Do you have a passion for ensuring buildings run smoothly and efficiently? Are you a skilled leader with a keen eye for detail? If so, we want to hear from you!**

About H2Y Help Solutions Ltd

H2Y Help Solutions Ltd., a leading provider of facility management services in Leicestershire, is seeking a highly motivated and experienced Facility Maintenance Manager to join our growing team.

Responsibilities

• Oversee all aspects of preventative and reactive maintenance for our client portfolio, including office buildings, retail spaces, and temporary accommodation facilities.
• Manage a team of maintenance technicians, ensuring they have the proper training, tools, and resources to complete tasks efficiently and safely.
• Develop and implement preventative maintenance plans to minimize downtime and repair costs.
• Conduct regular inspections to identify potential maintenance issues and schedule repairs proactively.
• Coordinate with vendors and service providers to ensure timely completion of maintenance work.
• Maintain accurate records of all maintenance activities, including work orders, invoices, and repair logs.
• Manage the facility maintenance budget and ensure cost-effective solutions.
• Stay up-to-date on industry best practices and safety regulations.
• Respond promptly to client maintenance requests and concerns, ensuring excellent customer service.
• Contribute to the continuous improvement of H2Y's facility maintenance processes.

Qualifications

• Minimum 3-5 years of experience in a facility management or related role.
• Proven track record of successfully managing and maintaining a variety of building types.
• Strong understanding of preventative maintenance principles and practices.
• Excellent communication, interpersonal, and organizational skills.
• Ability to prioritize tasks, manage multiple deadlines, and work independently.
• Proficient in Microsoft Office Suite and facility management software (a plus).
• Valid driving license (essential).
• HNC/HND qualification in a relevant field (preferred).

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Make a real difference in the success of our clients' businesses.
• Be part of a growing and established company.
• Professional development opportunities.

To Apply

Please submit your CV and a cover letter outlining your suitability for the role to [careers@h2yhelp.co.uk]

Job Advert: Credit Control/Finance and Payroll

Are you a detail-oriented finance professional with a knack for numbers and a passion for accuracy? Join our team at H2Y Help Solutions Ltd as a Credit Control/Finance and Payroll specialist and play a crucial role in managing our financial operations.

Responsibilities:

• Manage credit control activities, including monitoring credit status, chasing outstanding payments, and resolving payment issues.
• Oversee financial transactions, including invoicing, billing, and reconciliation.
• Ensure accurate and timely processing of payroll for employees, including calculating wages, deductions, and taxes.
• Maintain accurate financial records and documentation in compliance with regulatory requirements.
• Prepare financial reports and analysis for management review and decision-making.
• Collaborate with internal teams to identify opportunities for process improvement and efficiency gains.

Requirements:

• Previous experience in credit control, finance, and payroll administration, preferably in a service-oriented industry.
• Strong attention to detail and accuracy, with a focus on ensuring compliance with regulatory requirements.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Proficiency in accounting software and Microsoft Office applications, particularly Excel.
• Knowledge of relevant financial regulations and best practices.
• Bachelor's degree in finance, accounting, or a related field (preferred).

Benefits:

• Competitive salary and benefits package
• Opportunity for professional development and growth
• Positive and supportive work environment
• Stable and secure position within a growing company

If you are a proactive and organised finance professional looking for an opportunity to make a positive impact, we want to hear from you! To apply for the Credit Control/Finance and Payroll position at H2Y Help Solutions Ltd, please submit your resume and cover letter to careers@h2yhelp.co.uk. Join us in delivering excellence and ensuring the financial health of our organisation!

Job Advert: Support Staff

Are you a dedicated and hardworking individual with a passion for helping others? Join our team at H2Y Help Solutions Ltd as Support Staff and play a vital role in delivering exceptional support services to our clients.

Responsibilities:

• Perform general cleaning tasks, including vacuuming, Ironing, dusting, mopping, and sanitising surfaces.
• Assist with maintenance tasks such as light repairs, equipment maintenance, and facility inspections.
• Handle mail delivery and reception duties, including sorting, distributing, and processing incoming and outgoing mail.
• Provide assistance with laundry services, including washing, drying, ironing, folding, and organising linens and uniforms.
• Support clients with other tasks as needed, including meal preparation, transportation, and companionship.
• Maintain a professional and courteous demeanour when interacting with clients and colleagues.

Requirements:

• No previous experience required; training will be provided.
• Positive attitude and willingness to learn.
• Strong work ethic and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent.
• A valid driver's license may be required for some positions.

Benefits:

• Competitive hourly wage
• Flexible work schedules available (depending on the role)
• Opportunity for professional development and growth
• Positive and supportive work environment
• The chance to be part of a team that makes a difference

If you are looking for an opportunity to make a difference and help others in a rewarding and fulfilling role, we want to hear from you! To apply for the Support Staff position at H2Y Help Solutions Ltd, please submit your resume and cover letter to careers@h2yhelp.co.uk. Join us in providing reliable and compassionate support services to our clients!